Scent Diffuser Machine Manufacturer Room Air Fragrance Diffuser For Home Hotel Office Big Place

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Frequently Asked Questions

1. Q: What is the MOQ (Minimum Order Quantity) for this scent diffuser machine?

  - A: Our standard MOQ for this model is 100 pieces per order. However, we offer flexible options for first-time cooperation and may provide a lower MOQ for sample orders. We also offer significant price breaks for larger container orders (FCL).

2. Q: Can we customize the hotel diffuser machine with our own logo and packaging?

  - A: Absolutely. We specialize in OEM/ODM services. Logo printing, custom packaging design, and even product color variations are available. Please contact us with your specific requirements to discuss the customization options and any associated costs.

3. Q: What quality certifications does this whole home scent machine have?

   - A: This aroma diffuser is fully certified and compliant for international markets. It comes with CE, RoHS certifications. All relevant certification documents can be provided for your customs and market approval processes.

4. Q: What is your production lead time after receiving the deposit?

   - A: For a standard order of 500-2000 units, the typical production lead time is 20-30 days. This time may vary for larger orders or during peak seasons. We will provide a detailed production schedule upon order confirmation.

5. Q: What are the payment terms you accept?

   - A: We commonly work with T/T (Bank Transfer). A 50% deposit is required to initiate production, with the 50% balance payable before shipment. For long-term partners, we can discuss more flexible terms.

6. Q: How do you ensure quality control during the manufacturing process?

   - A: Quality is our priority. We have a multi-stage QC process that includes: raw material inspection, in-line production checks, and a final full inspection before shipment. We can also provide inspection reports and accommodate third-party quality inspections upon request.

7. Q: What is the warranty policy for this commercial scent air machine, and how do you handle defective items?

   - A: We offer a comprehensive 12-month warranty from the date of shipment. For any quality-related issues confirmed to be our responsibility, we will repair or replace the defective units. Our after-sales team will guide you on how to identify the specific problems of the product.

8. Q: What is the approximate shipping cost, and which ports do you ship from?

   - A: Shipping costs depend on the order quantity, destination, and chosen Incoterm (EXW, FOB, CIF, DDP etc.). We primarily ship from Shenzhen or Xiamen port in China. Please contact us with your target destination and order quantity for a precise freight quote.

9. Q: Can you supply all the necessary shipping documents?

   - A: Yes, we provide a full set of professional shipping documents, including Commercial Invoice, Packing List, Bill of Lading/Air Waybill, and Certificate of Origin if needed. These are essential for you to clear customs smoothly in your country.

10. Q: How can I send you an inquiry to get a best wholesale price of this commercial scent diffuser machine?

     - A: You can email to inquiry@aromamillion.com, our team will reply you within 24 hours. Or quickly reach us on WhatsApp 86-139 5010 4641 to talk directly online.